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web policies & procedures

Thank you for shopping at H&I Nutrition​. If you are not entirely satisfied with your purchase, we are here to help.

 

Our web policies and procedures are as follows:

 

PACKING
All orders will be packed to hninutrition.com specifications regarding tape, filler, and box size/quantity. Orders will be packed in unmarked boxes.

DAMAGES
hninutrition.com is not responsible for damages due to elements out of its control, such as melted bars (see Cold Packs). We will not ship drinks in glass containers. Customers must contact hninutrition.com regarding damages within 24 hours of delivery.

COLD PACKS
Cold Packs are available upon request to prevent products from melting. hninutrition.com will not accept returns on melted products. A $9.00 fee will be added to all orders requesting cold packs.

OUT-OF-STOCK PRODUCT POLICY
Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments are available upon customer approval in the event the order cannot be shipped complete from one warehouse.

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.

PLEASE NOTE: The information provided on hninutrition.com is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor’s web site.
*hninutrition.com gladly accepts AMEX, DISC, VISA, and MasterCard ** List of items unable to ship is subject to change without notice.

ORDER PROCESSING
hninutrition.com Store is unable to make any alterations to orders after they have been submitted. Please see our shipping policy and return/refund policy

ORDER CANCELLATION
Order cancellation requests must be emailed to hninutrition.com within 30 minutes of the submission of the original PO. hninutrition.com cannot guarantee any cancellations received after 30 minutes of the submission of the original PO.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

 

RETURNS POLICY
If you desire to return a product please contact hninutrition.com with the following information:
• Invoice number
• Product description, item # and quantity
• Dates of purchase ( all returns must be must be within 60 days of purchase)
• Reason for return (damage, incorrect, customer error end user, etc.)

Once hninutrition.com receives the above four items it will issue an RA#. The RA# will be provided within 36 hours. It is required that the end-user marks the outside of returned boxes with the RA #; Packages without RA #’s clearly marked on packages will be refused.

All returns must be mailed within 45 days from when customer receives RA #.
Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.
In the event of missing products, hninutrition.com must be contacted within 24 hours.
No COD returns will be accepted.
A 10% restocking fee will be applied to all end user returns.
Returned merchandise must not be marked in any manner and must be in a resalable condition.
Closeout and Discontinued items may not be returned.
No Cash refunds given on returns.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

SHIPPING

SHIPPING POLICIES
All domestic residential orders will be shipped UPS ground**. All Military/PO Box/Alaska/Hawaii orders will be shipped USPS Priority Mail. All USPS shipping charges will be calculated by hninutrition.com and added to the order. Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to hninutrition.com due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee.

DISCLAIMER
Terms and conditions of this agreement are subject to change without notice. Please refer back to this page for updates and further information.

CONTACT US

If you have any further questions regarding shipping, returns/refunds, or our web policies, please contact us.

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